Account open but no cards issued

I am writing this on behalf of my mother. We opened up an ABSA bank account towards the end of November. This was done online. We then submitted all the documents at our local ABSA branch in Barberton, and the account was opened. However, we cannot get my mother an ATM card! It has been weeks, and she cannot access her funds. The customer service consultant Tania has tried to assist us, but for some reason there is a block and she cannot issue any cards. This is unacceptable. If this is not sorted immediately, we will be opening up an account with another bank.