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Ghost R

1 reviews | Active since Nov 2021

02 Nov 2022, 06:49

ACCOUNT ON HOLD WITH NO EXPLANATION AND DONT WANT LIFT THEIR NONSENSE

THIS IS JUST PATHETIC MY ACCOUNTS ARE PUT ON HOLD YET YOU CANT HELP TO LIFT IT YOUR CONSULTANT ARE AS USELESS AS THIS BANK I REALLY REGRET USING THIS NONSENSE **** HERE ,I HAVE SENT SEVERAL EMAIL WITH NO RESPONSE AND YOU CALL IT A BANK

0
Replies (6)
Absa
Absa's reply02 Nov 2022, 08:59
Official
Dear Ghost Reaper
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.  
 
The reference number to your complaint is C-***2.
 
Kind regards,
Group Customer Care
Rezona Louw
GR
Ghost R's update02 Nov 2022, 09:59
Reviewer Update
WHEN ARE YOU GOING TO CONTACT ME
GR
Ghost R's update02 Nov 2022, 15:37
Reviewer Update
REZONA LOUW THIS IS GETTING PATHETIC NOW CAN YOU GUYS SORT OUT MY ISSUE BEFORE END OF BUSINESS DAY
Absa
Absa's reply03 Nov 2022, 07:55
Official
Dear Ghost Reaper
 
Thank you for your posting.

Please refer to our email sent to your personal email address.
 
Kind regards,
Group Customer Care
Rezona Louw
GR
Ghost R's update03 Nov 2022, 08:05
Reviewer Update
i will not wait till then how did you block without investigation, why was it quick to block but taking time to unblock i will be sending a compliant to the Ombudsman i cant have this nonsense going on
Absa
Absa's reply03 Nov 2022, 10:01
Official
Dear Ghost Reaper
 
Thank you for your posting.

We have escalated the matter to our management team for urgent intervention and feedback.

Kind regards,
Group Customer Care
Rezona Louw