Account On Hold

I has been almost a month since my account has been hold, due to a suspected ********** transaction that was paid to my account. The account was initially put on hold which was later agreed with ***** that the hold will be removed whilst investigations continue and only the funds under investigation will be on hold. A few days later a lady by the name of Desiree - Branch Manager- ********** ********** back the hold on the full account there by affecting my day to day transaction, debit orders and interest on my credit card which I wanted to settle in December. I spoke to her again today and sent her all documents I have and the investigating officer who initially contacted me Elson Mashaba's details.

Since the 14th of December 2017 I have been trying to get answers from ABSA however the the response from ***** is that they can see the investigating officer is Thulu but they do not have any details of her. I have been to the branch at the mall of Africa once to resolve it and called ***** departments more that 10 times speaking to different people all promising to come back to me which never happens. Today I spoke to Phenias consultant in ***** who later brought his team lead Nathi who put me on hold for more than an hour until the phone dropped and they did not bother to call me back which has been the case on all instances.

I called back again and got hold of another team lead Thembi whom I have spoken to a few days ago she put me onhold again and when she came back she still did not have answers besides telling me the investigating officer is Thulu and they do not have further details, I advised her of my debit order which has been returned for Car track which she told me there is nothing she can do except to look to Thulu's details to contact me, this has been the case for the past few weeks. 2 vehicles also financed by ABSA debit orders have not gone through.

I have all supporting documents for the payment including proof of payment from the holder of the account, even when I received the payment I personally called ABSA ***** and my banker to confirm legitimacy of the transaction which they could not pick any issues with the payment. From my side I did all due diligence to make sure the transaction was genuine and there was no negligence of my side. I am prepared to defend my case in the court of law but ABSA can not just hold my funds and not provide progress on the matter.

Now I would like to know what is going on with the transaction as well for the hold on my account to be removed. Interest accumulated on my credit card with ABSA which I wanted to settle in December 2017 should be reversed.

I hope someone can assist and rescue this pathetic service from ABSA, where a client is thrown from different person to different departments and still do not get answers from the same organisation.