MDB
Mbalentle Da'Jesus Busakwe
1 reviews | Active since Feb 2020
21 Apr 2022, 12:35
Account on hold
My account has been on hold for over a week and no one is saying anything. Can you please advise !
Helpful (0)
Replies (17)0
Replies (17)
Absa's replyOfficial
13 May 2022, 13:14We are still investigating why your transaction account is on hold.
Absa's reply13 May 2022, 13:14
Official
We are still investigating why your transaction account is on hold.
Absa's replyOfficial
16 May 2022, 13:52Good day Mbalentle
My manager is aware of this matter.
We have a handful of departments trying to assist and getting to the bottom of this matter.
We were informed that there was some ********** activities involved and for us to decide whether you can continue using this account, all angles have to be looked at.
Once a tangible response is provided then it will be shared with you.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
My manager is aware of this matter.
We have a handful of departments trying to assist and getting to the bottom of this matter.
We were informed that there was some ********** activities involved and for us to decide whether you can continue using this account, all angles have to be looked at.
Once a tangible response is provided then it will be shared with you.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Absa's reply16 May 2022, 13:52
Official
Good day Mbalentle
My manager is aware of this matter.
We have a handful of departments trying to assist and getting to the bottom of this matter.
We were informed that there was some ********** activities involved and for us to decide whether you can continue using this account, all angles have to be looked at.
Once a tangible response is provided then it will be shared with you.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
My manager is aware of this matter.
We have a handful of departments trying to assist and getting to the bottom of this matter.
We were informed that there was some ********** activities involved and for us to decide whether you can continue using this account, all angles have to be looked at.
Once a tangible response is provided then it will be shared with you.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Absa's replyOfficial
16 May 2022, 16:11I am aware that he spoke to you this morning,
Absa's reply16 May 2022, 16:11
Official
I am aware that he spoke to you this morning,
MDB
Mbalentle Da'Jesus Busakwe's updateReviewer Update
20 May 2022, 09:27Are you guys still deciding what will happen to my account?
MDB
Mbalentle Da'Jesus Busakwe's update20 May 2022, 09:27
Reviewer Update
Are you guys still deciding what will happen to my account?
Absa's replyOfficial
20 May 2022, 23:04Good day
Yes we are.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Yes we are.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Absa's reply20 May 2022, 23:04
Official
Good day
Yes we are.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Yes we are.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
MDB
Mbalentle Da'Jesus Busakwe's updateReviewer Update
25 May 2022, 06:55Can you advise how I can pay my credit card meanwhile??? It has unpaid fees because of this and it's affecting my score!!
MDB
Mbalentle Da'Jesus Busakwe's update25 May 2022, 06:55
Reviewer Update
Can you advise how I can pay my credit card meanwhile??? It has unpaid fees because of this and it's affecting my score!!
MDB
Mbalentle Da'Jesus Busakwe's updateReviewer Update
30 May 2022, 08:50Nthabiseng can you not ignore my credit card issue and respond to my question!
MDB
Mbalentle Da'Jesus Busakwe's update30 May 2022, 08:50
Reviewer Update
Nthabiseng can you not ignore my credit card issue and respond to my question!
Absa's replyOfficial
30 May 2022, 09:26Dear Mbalentle
I am not ignoring your requests, I was on leave.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
I am not ignoring your requests, I was on leave.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Absa's reply30 May 2022, 09:26
Official
Dear Mbalentle
I am not ignoring your requests, I was on leave.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
I am not ignoring your requests, I was on leave.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
MDB
Mbalentle Da'Jesus Busakwe's updateReviewer Update
30 May 2022, 09:32Please, this is the second month and my credit card not yet paid for. Your manager promised to call me two weeks ago and he hasn't as well. I need to pay for my credit card linked to the account that you all can't decide on. I have been asking that you urgently advise on this.
MDB
Mbalentle Da'Jesus Busakwe's update30 May 2022, 09:32
Reviewer Update
Please, this is the second month and my credit card not yet paid for. Your manager promised to call me two weeks ago and he hasn't as well. I need to pay for my credit card linked to the account that you all can't decide on. I have been asking that you urgently advise on this.
Absa's replyOfficial
30 May 2022, 11:40We will advise and get back to you.
Absa's reply30 May 2022, 11:40
Official
We will advise and get back to you.
MDB
Mbalentle Da'Jesus Busakwe's updateReviewer Update
30 May 2022, 12:34What's the turn around time? You have been giving vague answers and really saying nothing
MDB
Mbalentle Da'Jesus Busakwe's update30 May 2022, 12:34
Reviewer Update
What's the turn around time? You have been giving vague answers and really saying nothing
MDB
Mbalentle Da'Jesus Busakwe's updateReviewer Update
06 Jun 2022, 08:53Nthabiseng Sibande do you care at at least about responding cz clearly you don't have customer service. You can go ahead and tell your people to ****en close that account doesn't matter anymore. All I needed from you was at least the descency to tell me how to maintain my credit card without access to the App. But if they don't tell you, your level of service is really pathetic. Who ghosts customers when they Cleary indicate the urgency of their matter.
MDB
Mbalentle Da'Jesus Busakwe's update06 Jun 2022, 08:53
Reviewer Update
Nthabiseng Sibande do you care at at least about responding cz clearly you don't have customer service. You can go ahead and tell your people to ****en close that account doesn't matter anymore. All I needed from you was at least the descency to tell me how to maintain my credit card without access to the App. But if they don't tell you, your level of service is really pathetic. Who ghosts customers when they Cleary indicate the urgency of their matter.
MDB
Mbalentle Da'Jesus Busakwe's updateReviewer Update
07 Jun 2022, 09:58Who gave me your direct email? Cz I don't have it. That same "ex employer" did tell you guys it was a misunderstanding and I was with him when he called.
I don't have the email you're referring to, please send it here.
I don't have the email you're referring to, please send it here.
MDB
Mbalentle Da'Jesus Busakwe's update07 Jun 2022, 09:58
Reviewer Update
Who gave me your direct email? Cz I don't have it. That same "ex employer" did tell you guys it was a misunderstanding and I was with him when he called.
I don't have the email you're referring to, please send it here.
I don't have the email you're referring to, please send it here.
Absa's replyOfficial
07 Jun 2022, 12:27It will be from GCC
Absa's reply07 Jun 2022, 12:27
Official
It will be from GCC
MDB
Mbalentle Da'Jesus Busakwe's updateReviewer Update
07 Jun 2022, 20:59Please read my previous message carefully I don't have the email you're referring to. I ask that you please share it with me here
MDB
Mbalentle Da'Jesus Busakwe's update07 Jun 2022, 20:59
Reviewer Update
Please read my previous message carefully I don't have the email you're referring to. I ask that you please share it with me here
Absa's replyOfficial
08 Jun 2022, 11:31Good day
Your account has been unblocked.
Your account has been unblocked.
Absa's reply08 Jun 2022, 11:31
Official
Good day
Your account has been unblocked.
Your account has been unblocked.
MDB
Mbalentle Da'Jesus Busakwe's updateReviewer Update
13 Jun 2022, 12:57Both online and app still show blocked, I went the branch twice they say it's still locked.
MDB
Mbalentle Da'Jesus Busakwe's update13 Jun 2022, 12:57
Reviewer Update
Both online and app still show blocked, I went the branch twice they say it's still locked.