Account not updated/corrected/closed after 6 month

More than 6 months after my cheque account was paid in full, according to the court order of my debt review agreement, ABSA is still sending me a statement every month, indicating thousands of rands are still outstanding, and even adding additional charges every month. The account was originally incorrectly restructured, by them, and it took repeated requests and more than 2 years for them just to get the interest corrected, but it was obviously not done correctly. For the past 6+ months, my debt counselor has sent repeated mails as well as made numerous phone calls, all to no avail. E-mails are not even rep**** on by ABSA. On another of my accounts, also with them, restructuring was also not done correctly and to this day has not been fixed - this was supposed to have been done in 2012 already. The service received from ABSA has really been atrocious, with absolutely no interest from their side to assist and attempt to correct the issues. After months (actually YEARS) of trying to get some sort of assistance and cooperation from ABSA, I have decided it is now time to takes this matter public - hopefully this might get me some sort of response.