AH
Abdi H
1 reviews | Active since Jun 2021
09 Jun 2021, 08:14
Account not identified not verified
I opened account in absa plettenberg bay on 2015/05/13 with all the necessary ocuments. Tried to transact on 2021/06/07 but failed due to an error message not identified & not veried. I went to the nearest ATM which said FICA refer to branch, but all my FICA documents were submitted the day I app**** for the account after I lost my card on humansdorp absa.
And when I go to the nearest branch they tell me all my documents are correct but they refuse to give me my money which I need it very badly
This needs to be resolved as a matter of urgency as I now have no access to my monies and I consider this not only *********, but ******* as you are withholding my monies from me for no reason
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Absa's replyOfficial
09 Jun 2021, 10:38Dear Abdi kadar Hussain Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***8 Kind regards,Rezona Louw Group Customer Care
Absa's reply09 Jun 2021, 10:38
Official
Dear Abdi kadar Hussain Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***8 Kind regards,Rezona Louw Group Customer Care