Account not finalised as promised

I did an on-line credit card application on the 15 Jan 2015. My application was approved and I got a notification saying I must bring in my FICA documents when I collect my card from the branch of my choice , which was false information because a week later when i called I was told that I won't get my card because I failed to supply my FICA documents. Its has been two weeks of pain, submitting my documents in two different branches and the card division saying they documents are not clear. It can't be that both branches can't scan. I've incurred cellphone costs because no one answers in the call centre. Im now in the third week of a process that I was told takes 5-7 days and I am not even getting feedback. Yesterday I was helped by a call centre consultant who promised to call me back but never did. I am really frustrated.