Account not closed, still open after two years....a way to de***** clients!!

ABSA, I sent you the email string which began in May 2023. When you go through the emails.... Please give yourself a score out of 10 for your service!! I sent an email to your customer complaints non existing department, which I have done before....no response. For all the clients out there give yourself a score out of 10 for that service. Don't be shy, I would love to see your score???