Account not closed as requested, resulting in an Overdraft.

I recently (more than a month ago) requested closure of both my Credit Card Account, as well as my Cheque Account.

The Credit Card Account was closed successfully, however the Cheque Account for some reason was still left open by ABSA.

I got an email from ***ca Yesterday informing me that the Cheque Account is overdrawn.

How can an account that is supposed to be closed be overdrawn all of a sudden? All of your calls are recorded which can serve as proof that I did request for the Account to be closed, I was also informed that the request was submitted successfully.

If for some reason the Account could not have been closed, why did someone from ABSA not come into contact with me to discuss the next steps to ensure that the Account can be closed successfully?

This terrible customer service is one of the reasons I decided to move my Private Banking facilities to another Bank.

Please come into contact with me so that can be fixed, I will not be paying banking fees for an Account that was supposed to be closed.