Account not closed after call center request.

About 2 months ago I made a full outstanding amount payment to my ABSA garage card. I called in to have the card closed and was informed that there is about R30 short. At the month end I made another small payment and called again to have the card closed. I spoke to someone at Platinum card division about this and was assured the account will be closed. Meanwhile I could still see the account on my ABSA app on my cell. I kept on receiving statements that indicate monthly fee deductions. When I called card division to see why the account is not closed they said they do not have any record of me calling to request this. On a second follow up I was told that Platinum division took the 2nd and call they will have to retrieve call records to verify what I am telling them. So what they say is I am lying. I am still waiting for them to call back on this issue and point blankly refuse to pay any outstanding amounts due to fees on this account