ES
Elize S

1 reviews | Active since Mar 2009

04 Jul 2018, 12:55

Account not close after 4 months of requesting via e-mails.

On the 8th of March 2018 an e-mail was sent to Ithumeleng from the local Lydenburg branch to please give instructions to an Elize lady who works at another office to close my bank account.

Up to date this account has not been closed and I also get no answers from the correspondence I keep on sending to Ithumeleng.

I am not willing to pay for any further bank fees on this account after the 8th of March 2018 and expect a written confirmation hereof from Absa Bank.

0
Replies (2)
Absa
Absa's reply05 Jul 2018, 09:30
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.

Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd

ES
Elize S's update11 Jul 2018, 14:08
Reviewer Update
Absa sent me a letter via e-mail to inform that they are working on the matter on the 5th.... and then again NOTHING FURTHER. I honestly don't think this organisation is capable.