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Simon S
1 reviews | Active since Aug 2010
19 Oct 2020, 17:54
Account lockout and now have to go into a branch to activate it again
Good day,
Please advise how come my account has been locked out twice since Saturday?
This it totally not on as you guys say I need to visit a branch to activate my account again.
Firstly the queues at the bank take around an hour to get through
Secondly this s a health risk as I actually have to leave my home to do this
I want to know why my account is being locked out as there has been no change in my activity over the last 10 years of using Absa internet banking.
If this happens again I’m really going to consider moving to another bank
Kind regards Simon Skelton
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
20 Oct 2020, 08:16Dear Simon
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .
The reference number to your complaint is C-***4
Kind regards,
Rezona Louw
Group Customer Care
Absa's reply20 Oct 2020, 08:16
Official
Dear Simon
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .
The reference number to your complaint is C-***4
Kind regards,
Rezona Louw
Group Customer Care
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Simon S's updateReviewer Update
20 Oct 2020, 11:41I called the call centre this morning and they activated my account again.
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Simon S's update20 Oct 2020, 11:41
Reviewer Update
I called the call centre this morning and they activated my account again.