1 reviews | Active since Jun 2009
Account locked every 2 months becuae of lost Fica
Every time my company has had to FICA the only notification I got was when my accounts have already been frozen.<br> <br> As it stands now my accounts have been frozen again even though I have sent them the relevant documentation over two months ago.<br> <br> Now I am sitting in an extremely bad situation. I have to pay VAT to SARS and cannot do this because the bank has erroneously locked all my accounts and I am therefore being charged astronomical interest amounts daily on the outstanding amount at SARS.<br> <br> If my accounts are not unlocked within the next few hours (Before 12 tonight) SARS will charge me additional fees and penalties and I Will Hold ABSA responsible for these charges.<br> <br> I am on site all day (Construction) so I only noticed the problem this evening and have no way (according to ABSA) to rectify it since there is no-one in their FICA department available to sort this out after hours. Why should I stay with a bank that has no interest in helping me, the customer?<br> <br> Is the money in my bank account mine or ABSA's?<br> <br>
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.
We sincerely apologize for any inconvenience caused.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.
We sincerely apologize for any inconvenience caused.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd
