CM
Carol M

1 reviews | Active since Oct 2015

14 Oct 2015, 11:59

Account locked due to FICA

My account was locked by ABSA due to FICA, I presented my updated permit at the branch and I was told that:<br> <br> 1. they do not know when my account will be activated and I need to check daily !!!<br> 2. I will have to present at the bank with the same permanent residence permit every 2 months until my ID is issued! <br> <br> It was been 3 working days and my account is still locked and I have no access to my money, how am I supposed to survive and fund essential services like purchasing electricity/groceries with no access to my money!!!! I provided the bank with all the supporting documents yet my account is still locked! <br> <br> And why must I present every 2 months at the bank with the same permanent residence permit until my ID is issued? A process that is taking up to 6-8 months! And I have permanent residence, it does not change every 2 months!??!?!

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Replies (1)
Absa
Absa's reply16 Oct 2015, 14:19
Official
Hello frorine,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd