1 reviews | Active since Oct 2015
Account locked due to FICA
My account was locked by ABSA due to FICA, I presented my updated permit at the branch and I was told that:<br> <br> 1. they do not know when my account will be activated and I need to check daily !!!<br> 2. I will have to present at the bank with the same permanent residence permit every 2 months until my ID is issued! <br> <br> It was been 3 working days and my account is still locked and I have no access to my money, how am I supposed to survive and fund essential services like purchasing electricity/groceries with no access to my money!!!! I provided the bank with all the supporting documents yet my account is still locked! <br> <br> And why must I present every 2 months at the bank with the same permanent residence permit until my ID is issued? A process that is taking up to 6-8 months! And I have permanent residence, it does not change every 2 months!??!?!
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
