Account lock due to Fica error

My wife was stranded at a petrol station for more than one hour today . <br> She wanted to draw money and received a error saying Fica on her slip. <br> <br> So after reading up on this , it said that Absa froze her account due to personal information that <br> needs to be updated!!!! How the hell can you freeze some ones account with out notifying them!!!!!<br> She received no call ,email or sms regarding this matter. She was not informed by any Absa worker to go and update her details . What gives you the right to randomly freeze her account , without notifying her? <br> <br> This made her stuck for more than a hour at a petrol station before I could get there . <br> I want this sorted out immediately . She cannot draw cash. How do you expect her to get money and buy her daily needs. She is a teacher and she does not have time to go into the bank tomorrow. <br> <br> I want a call to solve this ASAP. I have been banking with ABSA 15 years now. I will go out of my way now to move to another bank . So will my wife. This is pathetic!!!