TvdK
Tina van der Kolf

1 reviews | Active since Jun 2025

10 Apr 2026, 09:36

Account Issues - Funds on hold

Funds on hold and account issues . Been on calls and emails but everytime a new issue arises prolonging the time of my funds being available to me . I have bills piled up from month end , because of this matter not being resolved . The funds was paid into my account Thursday before the public holidays and maintenance done over the weekend . All of a sudden im having account issues and my funds unavailable to me . Ive been to the branch with no actual assistance . Everytime i just get told the matter is being investigated/looked into and a new waiting time is given . I've been having this issue with this bank for a month and counting . The account either gets locked or unusual activity is found on the account .

0
Replies (1)
Absa
Absa's reply10 Apr 2026, 13:11
Official
Dear Tina Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***9. Kind regards,Group Customer CareVanessa Crowe

Best regards,