Account Issues as usual
<p>I am yet again having problems with my account stating that my card is "Overlined" when the card is fully payed up and idicated that amount been available?</p> <p> </p> <p>This is the time when I manage all my finances in prepeartion for debit orders and etc and now you guys have thrown another spanner in the works for me.</p> <p> </p> <p>I have tried to resolve this through your call center and they are not been helpfull and as a result, if any of my debits bounce, consider this the last straw ABSA, I have done nothing but tolerate bad client services for the past year and if you are not prepared to assist me correctly, you now leave me no choice but to leave the bank I have been with for over 15 years. </p> <p> </p> <p>Please, I would like some assistance in this matter and would also like to point out that this matter is time critical...</p> <p> </p> <p>Many Thanks!</p> <p> </p>
Helpful (0)
Replies (4)0
Replies (4)
Absa's replyOfficial
30 Jan 2017, 09:19Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply30 Jan 2017, 09:19
Official
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
's updateReviewer Update
30 Jan 2017, 09:24Good Day,
Thank you for the speedy response. I do not know what the credit card account number is. Can I provide my checque accoutn number instead?
Cheque ***
You can also contact me on ***
Please, this is a matter of urgency and I would appreciate it if this can be resolved today. Pleas let me know if you need any further information.
Kind Regards,
's update30 Jan 2017, 09:24
Reviewer Update
Good Day,
Thank you for the speedy response. I do not know what the credit card account number is. Can I provide my checque accoutn number instead?
Cheque ***
You can also contact me on ***
Please, this is a matter of urgency and I would appreciate it if this can be resolved today. Pleas let me know if you need any further information.
Kind Regards,
's updateReviewer Update
30 Jan 2017, 11:56Good Day Nthabiseng,
Do you have any feedback for me as we are approaching 12pm and this matter is time critical to me.
I see that there was an sms about the card been arrears which makes no sense as I cleared the card this morning. So not sure if that has something to do with it.
's update30 Jan 2017, 11:56
Reviewer Update
Good Day Nthabiseng,
Do you have any feedback for me as we are approaching 12pm and this matter is time critical to me.
I see that there was an sms about the card been arrears which makes no sense as I cleared the card this morning. So not sure if that has something to do with it.
Absa's replyOfficial
31 Jan 2017, 10:25Dear Martin
Thank you for bringing this matter to our attention. I tried to call you and left message. I need more information as to understand which account to address, whether cheque or credit card.
Kindly advise when i can get hold of you telephonically.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply31 Jan 2017, 10:25
Official
Dear Martin
Thank you for bringing this matter to our attention. I tried to call you and left message. I need more information as to understand which account to address, whether cheque or credit card.
Kindly advise when i can get hold of you telephonically.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,