Account in arrears even with payments

My account is currently in arrears even though i have paid an eft into the account, I have called the home-loans department and complaints department several times, and no one is assisting me, they are just transferring the problem, from department to department. It has passed the 3days SLA period and no feedback. This is a serious issue as this will affect my credit rating. Absa service levels are ridiculous, the complaints line has a rude person telling me what do I want them to do. I am furious with this.