Account handed over without consent

On the 15th of July 2021, my account was put on hold and most of my debit orders that go off on the 15th bounced and were returned. On the 15th of July 2021 at 22:22 PM I contacted the ABSA ***** department and they referred me to the cheque account department and requested me to call them in the morning between 8am and 5pm. As I was about to call the cheque account department, I got a call from the ABSA Legal department at 08:01 am, and I was informed that my cheque account has been handed over to the legal department, and they asked me questions to establish if I was aware. I indicated that I was not aware, as I did not receive a call or communication that my cheque account was under threat. I tried to establish, as to which department had handed over my account, and was informed that they are still investigating and will come back to me by next week Wednesday, and my account will remain on hold, until they conclude their investigation. meaning I will not be able to access my account until next week Wednesday, 21 July 2021. At 3pm on 15 July 2021, I contacted the cheque account department call centre and they referred to the ABSA collections department call centre, and I have been trying to contact them form 3:30 pm till now and I can't get hold of a consultant to assist me. I am worried as to what will happen with the debit orders that bounced, and why was my account handed over without a written or telephonic communication between my self and the bank. At the moment I have to take care of basic and essential needs such as buying food, medication, petrol and pay-off my debts, and I am in a very difficult and stressing position and no one is wiling to lend me an ear and help to come up with solutions to the problem. I am very disappointed to have received such as a bad service from a bank I have been a client of for 18 years. I am also worried about my credit record as a result of this