AS
Andrew S
1 reviews | Active since Dec 2018
22 Sept 2020, 15:54
Account handed over despite honoring payment arrangement
Despite communicating with ABSA's card division on numerous occasions and discussing and honoring a payment arrangement on my credit card, I have just received an email to inform me that the account was handed over. I urge anyone reading this that is a potential or existing ABSA client to seriously consider changing banks.
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Absa's replyOfficial
23 Sept 2020, 08:47Dear Andrew, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***3. I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply23 Sept 2020, 08:47
Official
Dear Andrew, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***3. I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd