Account hacked and cleared out

On the 26/10 16:18 R11 000 was taken out of my credit card account. I phoned the ***** line immediately to stop my card with in this time I logged into my account to check this and the money was gone. While on the phone with ABSA I still asked the gent that cancelled my card if my savings account is safe and he assured me yes, but for safety suspended my internet banking . only to receive a sms later that night that the R11k was transferred into my SAVINGS account and everything cleared out of that account R13 680-00 via a PayFast payment. NO SMS was received for logging into banking and NO OTP was received to confirm the payment with PAYFAST and now I still have to pay for a new credit card to be issued!! went to the closest branch sat morning only to be informed that the transaction all took place on the same time. Amount out of credit card into savings and everything out of savings. How could you ABSA NOT SEE THIS?????? if you were a bit more jacked up on your service/s****s this could have been caught and stopped before ALL of my savings were taken. and now I have to wait for 30 days for you to do an investigation??? beyond ridiculous. ABSA bank def NOT SAFE or helpful but sure fast to ask for their money on monthly debit orders.