ACCOUNT FROZEN WITHOUT CONSENT

I have been an ABSA client for 11 years and nobody from ABSA contacted me to inform me that I had to resubmit FICA documents, no SMS, no email, no phone call NOTHING however without warning they feel the need to freeze my account and inconvenience me. I had to pay my fees today and failed to do so because "there is an issue with my card". i'm stuck at work with no money to go home!!!

When this whole freezing of accounts was decided upon did no one feel the need to contact the account holder?

To make matters worse I uploaded the docs online when I contact them I'm told to wait 24-48 hours cause it will only reflect then their side? What's the point of technology if the convenience is not there?