account frozen with no notification

My account has been frozen with no prior notification, I have been trying to have my account unblocked since yesterday and have not succeeded. The interesting part is that I still have no notification from ABSA informing that my account has been frozen. I tried to transact since Friday and thought there might be a connection problem, only yesterday when I tried to transfer money when I got an error message did I call the telephone center to understand what the error meant. After being told to call a different number and getting the e-mail address online did I sent the required documentation. after calling this morning was I given a different number and different email address, absolutely *******. If they had notified me would I have done the necessary, if I had been notified that my account is frozen would I have been saved from the embarrassment by having my cards declined. Now my money is held ransom, i can;t even close these account without giving information for something that has not been requested