Account frozen - no contact from bank!!

My ABSA business account was frozen recently due to non-compliance with FICA.<br> <br> I noticed that I could not make payments from my ABSA business account. A message was issued stating that it could not verify. After a bit of research it turned out that the account had been frozen because the bank required docs for FICA verification.<br> <br> Does the bank routinely just freeze accounts like this? They have phone numbers - could they not have called me<br> to request the docs before taking such drastic action? If debit orders do not go through, are they going to take responsibility for the charges incurred?<br> <br> I called the call centre and was told that I need to go into a branch. Went to a branch and was told that they do not do FICA for business. Went to a large branch near my work site and was asked to get in touch with the branch where the account is held<br> <br> I am so angry: the account has been in operation since 1997 and all my business transactions take place from there. I'm paying all their charges on a monthly basis without fail. And this is the level of service(?) that I get?<br> <br> I will be shopping around to switch this account to another service provider...