Account frozen for FICA - again!!

I was recently attempting to do a payment from my business account, but could not - I have previously had this issue because my account had been frozen due to FICA. I called the consultant that resolved the issue for me previously but could not get through.<br> <br> I called the business call centre today and was advised to call a business manager. I could not get though to that number. I call the call centre back and was given a number that went through to a credit controller.<br> <br> Please please please can I ask:<br> - call me if you require any documentation - you have my numbers,<br> - BEFORE you freeze my account, please have the decency to inform me,<br> - please publish on your website, or in the news that you require FICA every two months,<br> - if you have frozen my account, please be available for me to give you a piece of my mind.<br> <br> I have had it with the disgusting service and excessive charges. I will be closing this<br> account as soon as I have transferred all my debit orders.