LP
Lona P

1 reviews | Active since Dec 2017

22 Dec 2021, 11:34

Account frozen

Its been 3 days being sent to pillar from post. I made a withdrawal from Nedbank Group Investment into my Nedbank account. I then transferred the funds into my ABSA account. Nedbank sends ABSA a note to block the funds for possible *****. DAY 1- Absa sends me to Nedbank to get proof of the source of FUNDS. DAY 2- ABSA rejects the documents and says, the matter should be resolved by Nedbank and ABSA ***** department. DAY 3- No response from Nedbank *****, ABSA has a whole list of documents required including opening a ***** case at the police station. ***** case for who and for what. It's very disappointing to see than none of these banks understand their own processes. Their incompetence is costing and inconviniencing me. If you ask me, I don't see why I should remain being a client for either of them. Poor service, *********** staff at their branches, *********** call centers

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Replies (1)
Absa
Absa's reply22 Dec 2021, 13:06
Official
 
Dear Lona
 
Thank you for bringing this unfortunate matter t to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within 4 hours. 
 
I look forward to being of service to you. 
 
 
Vanessa Crowe