Account frozen

Received a mail and phone calls from absa to please come into a branch and submit my fica documents. Went into my local branch on 30 jan 2016 with relevant documents, and submittef these to a consultant who stated that all was well and that the fica requirements were met. Furthermore i received a message on the 3rd of feb 2016 also stating that i was compliant. <br> <br> Today (25 feb 2016) i tried to use my internet banking platform to make payments. An error message showed on the screen to say 'not identified and not verified'. After numerous phone calls i was able to get through to someone at the call centre who transferred me to the fica department where i was put on hold for more tham 20min after which i gave up. A second call to the absa complaints dept ensued who once again put me through to the fica dept and where once again i was put in hold. After another 20 min i gave up again. A third phone call was made directly to this dept where an automated voice told me what the trading hours are. I do not see why i (as a customer) should pay for your staff's incompetence. I have absolutely no access to my own accounts which is frustrating. Sort this out.