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Stef B

1 reviews | Active since Oct 2018

19 Oct 2018, 12:51

Account *****

DISPUTED TRANSACTIONS: ACCOUNT NUMBER: 93-0 ********** FOR THE AMOUNT OF R 47 882 – 14

I received your letter in connection with the hacking off my account; there are still some unexplained matters in this case.

For one I want to know how authorize the swap of device at that time of night when I was asleep.

Then there is all the new beneficiaries added to my account without my knowledge and who authorized that and the payment off a new beneficiary. The beneficiaries that is linked on my profile at that time of the night which I did not give any consent nor have knowledge about these transactions that took place on my account early hours if the morning. These beneficiaries I do not have any what so ever relationships towards them. My phone just notified me on the banking App that I logged into the App which I notice the sms send first thing in the morning when I went through my phone. I then visit the Branch to find out was went wrong cause I did not authorize these transaction or have any knowledge about this and be able to load beneficiaries on my account that I do not have any relationship with these people . The lady at the bank assist me by stopping all security transaction on my App and download the App again . I would like to know to what number the bank sent a sms to authorize the new beneficiaries and the payments. My Banking App was hacked and I refuse that I am liable of these transactions as I am a pensioner and would not authorize transactions early hours of midnight. I did my registration at the Branch Then I want to know if all the following accounts is legitimate and if the FICA documents was in order.

0
Replies (4)
Absa
Absa's reply19 Oct 2018, 14:29
Official

Dear Customer

Thank you for bringing this matter to our attention.

I have noticed that this matter was dealt with by the pre-ombudsman department already.

I would recommend that you contact the specialist who dealt with your matter to answer your questions.

Kind regards

Claudette

Best regards,

SB
Stef B's update19 Oct 2018, 14:44
Reviewer Update
I was never given a name of a person. The letter I received was only signed as ***** Case Resolution Centre. Dear Mr Breytenbach DISPUTED TRANSACTIONS: ACCOUNT NUMBER: 93-0 ********** FOR THE AMOUNT OF R 54,498.99. Thank you for your inputs in helping us to finalise your ***** case. We have completed our investigations relating to ***** case number ASZA-1 ********** 2. Our office was able to recover the amount of R 6,616.85 which was credited to your account number ending with 9839 on the 12-07-2018. Our records show that the funds were accessed with the use of a secret PIN and password that were selected by and only known to you. This suggests that your credentials were compromised. We have also observed that a SureCheck (verification and transaction acceptance message) was successfully delivered to the registered RVN (Random Verification Number) cell number, ********** 368, which also enabled the disputed transactions to be effected. Having considered the statement of events and the evidence available to us, it appears that you have been a victim of crime. Absa wants to express our deepest empathy with your unfortunate experience. However, based on the above facts, we regret to inform you that Absa is not liable for the losses incurred and your claim has been declined. Should you wish to lodge a dispute regarding the above outcome, please contact the Bank’s Dispute Resolution Offices on ********** or contact number +27 11 ********** . Alternatively you may also contact the Ombudsman for Banking Services to lodge a dispute regarding the above outcome on ********** or contact number +27 860-800-900. Remember that Absa will never ask you to share your PINs, Passwords or Card CVV numbers for any reason. Yours sincerely ***** Case Resolution Centre ***** Defence Execution
Absa
Absa's reply22 Oct 2018, 10:05
Official

Dear Customer

Your matter was dealt with by Mr. Louis Van Zyl. his contact number is ***.

Regards

Claudette

Best regards,

SB
Stef B's update29 Oct 2018, 14:54
Reviewer Update
Thanks. But I did contact Louis van Zyl and did't get any answers from him as well, can you please see if can get any answers from them. Regards. Stef