Account Fica Lock

My bank account has been frozen due to Fica requirements not met. I went to you Melville branch 2 weeks ago when I received the notification with proof of residence and they advised that that they do not take emailed copies of statements. Something that they could have told me before I took a day off from work to try and get it sorted. I went back to the Southgate branch last week with my SARS document which have my address on and they said that is also not acceptable. On Friday morning my account was blocked. I then went back to the Melville branch on Saturday and they were off line. Then yesterday I went to Flora Centre and finally got someone who would assist. Adriaan Bowes at the branch assisted me and advised me that he had escalated my query to the Fica centre and he showed me that I was no. 33 in que and that my account should be unlocked during the course of yesterday. Today my account is still locked and I called your fica centre and was advised that I they still working in it and I can go back to the branch to ask them to escalate it again. I cant use my account so how on earth am I suppose to put petrol in my car to drive up and down to branches all day!!!!

This is the worst most pathetic service I have ever received, accept for one person that I have dealt with ABSA's customer service it horrific!!!. Clearly you dont care about customer service at all. I want this issue to be resolved by 1pm today as you have caused me enough frustration and if it should not be resolved I will contact the ombudsman