lJ
lizanne J

1 reviews | Active since Nov 2015

03 Nov 2015, 18:29

Account debited twice??

After swiping for my Doctors bill today (R550.00) I received my usual sms notification showing the amount was debited...Two minutes later I get another sms showing the same amount (R550.00) was debited again! I only swiped once an put my pin in once! Off I went to Absa Zevenwacht Mall waited in a hour long queue(not exaggerating) to be told that I need to go back to my doctor because it is their error?So off I went where the receptionist was on the line with their merchandiser stating it is an error on Absa's behalf.Looking at my statement it showed twice the amount of R550.00 was declined and then twice it was authorised!I spent R60.00 airtime put on hold with Absa customer care with no help.Not the first time I have problems with them it's best to just switch to FnB,as so many people have nothing but nice things to say about their Banking. <br> <br> Very upset Absa client!!!

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Replies (1)
Absa
Absa's reply05 Nov 2015, 10:17
Official
Hello lizannejansen07,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd