Account closure

I have a Credit card with absa I paid in full on the 12th of March I phoned credit card and asked them to close it and the consultant told me to pay R463 of which I paid. When I check on the banking app days later it was still open. I phoned again around the 25th spoke to a different consultant and told me to pay R16 and it will be closed by the 2nd April. I checked yesterday and the account is still not closed and I see that there is again some charges amount to plus R100. I am very disappointed with the service or rather the process,who is going to to pay those charges me again. Please answer me and I want that account closed.