JT
Jan T
1 reviews | Active since Jul 2021
01 Jul 2021, 16:46
Account closure
I have been trying to close my ABSA private bank account. The customer care line keeps referring me to the private banker, Thando Nkomo,who doesn’t respond to emails or answer her cellphone. Been trying for 3 days now without resolution. The worst banking experience I’ve had and this has been consistent throughout my banking with them for the past 3/4 years, clients are not prioritised or taken seriously
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Absa's replyOfficial
02 Jul 2021, 14:05Dear Jan Thubakgale Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***0 Kind regards,Rezona Louw Group Customer Care
Absa's reply02 Jul 2021, 14:05
Official
Dear Jan Thubakgale Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***0 Kind regards,Rezona Louw Group Customer Care