KN
Khomotso N
1 reviews | Active since May 2019
26 Apr 2022, 17:27
Account closure
I went to ABSA Sasolburg to close my cheque account which I wasn't even using after paying R640 today of accumulated monthly charges and I was advised by the teller which said "It's out of my hands" and referred me to a phone to call the customer center, the same customer service center that advised me to go into the branch to have it closed. I need this account closed as soon as yesterday.
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Absa's replyOfficial
28 Apr 2022, 11:21Dear K****tso Nkonoane Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6. Kind regards,Group Customer CareRezona Louw
Absa's reply28 Apr 2022, 11:21
Official
Dear K****tso Nkonoane Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6. Kind regards,Group Customer CareRezona Louw