Account Closure

REF: ASZA-2***2

I was the victim (22nd Dec 2021) of all my accounts being closed based on a so-called complainant, who did this without producing any evidence that he owns the money I have received. The so-called complainant reported the issue to both ABSA and FNB, all my accounts and everyone who received money from me were closed. I have produced (23rd Dec 2021) all necessary documents (Appointment Letter, Contract, and Invoice). John Volmink (***** Consultant) from FNB Commercial Chief Risk Office, contacted me on the 28th of Dec 2021 to ask all the questions relating to the case. After relating all the information to him, he then realized that the so-called complainant was a ********* who wanted to ****. They have opened ALL ACCOUNTS linked with FNB transactions.

On the ABSA side, I have submitted every document to Sharon Jacobs. Based on many complaints that I was able to find online, I have not received any call or email from her. The telephone number stays engaged and I have emailed numerous times with NO RESPONSE. FNB ***** Department communicated with ABSA to close the case as they are the ones who flagged those transactions, they also struggled to get hold of this Sharon Jacobs (***** Consultant). I went to ABSA almost every day from 22nd of Dec 2021 and left with no clear answer, ABSA is a senseless bank to bank with. Anyone can report that s/he owns your money without providing ABSA any proof and they will close your accounts, even when you have provided every documentation you still get no response and your accounts remain closed.

This morning I received communication from FNB stating that they have closed the case and they also contacted ABSA to alert them to do the same but they have struggled to get ahold of Sharon. To date the ABSA accounts are still closed with no valid reason because FNB has contacted them to request the accounts to be open and for them to close the case. Sharon is always unavailable and she is dragging this and making life difficult for everyone.

I also fail to understand why the bank involves itself in how I spend my money because if they are investigating ********** activity the concern should be how I obtained the money not how I spend it. Now this inconvenience is affecting other people who have no involvement in it