Account Closer of a Deceased Loved One

I have been trying to close a Deceased account for the last 6 months. The experience has been absolutely painful!

From ABSA not informing me for a month about a document they needed to be told for the last 6 weeks that the account would be closed at a specific date - just for this date to keep on moving.

It has not been in the payment phase for the past 6 weeks.

This matter has "supposedly" been escalated about 5 times now - which I highly doubt.

Utterly disrespectful service and then blaming a new system that was implemented etc etc.

Get your act together.