Account closed despite e-mailing FICA docs

In November of last year, I get a message that Absa needs my Fica documents.<br> <br> So I email it to them at [Email Removed] on 25/11/2015 at 10: 27 AM.<br> <br> I get a generic message on 19 January 2016 (more than a month later!) that they have received nothing yet. <br> <br> On that same day, I resend the documents to [Email Removed] at 10:27 AM.<br> <br> I get a phone call from Absa a few days later, on 27 January 2016, that the scan of my ID book is unclear. I re-scan the document and resend it to [Email Removed] on the very same day.<br> <br> This morning (25/12/2016 - again a month later!) I get another phone call. They're still unhappy with the ID book scan and for some reason don't have my proof of residence scan!<br> <br> At 8:53 AM, I re-scan the ID book and resend both documents to [Email Removed]<br> <br> When I try to draw money at 11:20 AM this morning I can't.<br> <br> Instead, I get a printout saying \Fica problem on Account 69, Please visit branch to correct.\"<br> <br> Nice going, Absa!<br> <br> <br> <br> <br> <br> <br> <br> <br> "