Account closed and where is the money?

Today I went to the ABSA branch to find out when a fixed deposit would mature, I was advised it had matured and that the account I wanted to move the money from was a 32 day call account. I just saw the account was closed and panicked. I tried to call the head office to confirm if this was correct and was told by Lizzy to call another number. Jethro then told me he couldn't help me and I must call my branch. After making me completely irate I spoke to his manager Patrick! Why did I have to go through all these people and in the days of computers why did NOT ONE person bother to try and help me? It was a straight forward question? This is DISGUSTING service. I will now be moving three accounts from ABSA to another bank!