Account clearance letter

Not Thinking Much about absa ,quiries about settlements not getting sorted my husband

Sold his vehicle ,in that time the buyer did pay according to settlement on the 02/11/2018

On the 5/11/2018 –my husband phoned absa to find out if they received the settlement amount where by they advise they did confirm Payment was received but there was still an amount outstanding of R1900 and something where they actually told them that the amount was settled according to settlement letter ,where by the consultant check and saw full amount was payed ,and he will sent back a request to clear account he also started problem will be resolve in 48 hours ,this morning he once again phoned check with the consultant to be advise now that account still open with the amount of R29.00 –now its back to square one and we urgently need a clearance letter as he cant do anything regards to absa –I will never do business with them ,if they phone you for payment ETC……

You have to Jump what about jumping for your customers Absa ????????