Account cleaned out...terrible customer service...

<p>We're in CT for a holiday...on our first date we used our MasterCard in an ABSA ATM machine, which didn't release the card..we called customer services and the "help" we received was the worst we have ever had, shameful really. Because of the lack of assistance and sass from so called customer care our account got hacked and cleaned out....now onto the paper trail which is proving in itself to be a mission....where is the "secure banking" that ABSA so strongly endorses, why are there no bank guards at ATMs to help against such *****? Trying to file a refund at the bank when they themselves don't know the proper procedures??? Shame on you ABSA really, I will never again use your services, but I will not be letting this go easily, and I will make sure people know your terrible services. I will fight to get every last cent returned rightfully to us.</p>