Account blocked twice.No feedback.Docs submitted

Second time ABSA block my account under FICA requirements. Andre Nel receives my documentation, do not provide any feedback. I NEVER hear from him. Just see when account is blocked then it takes weeks before I can transact from the account again. Last time my debit orders didnt go off on my bond accounts and ABSA held me responsible. Hey ABSA, I did my bit. It is you that is ***********. Why ABSA want Fica from my business accounts every 6 months goes beyond my comprehension. Is that not supposed to be every 2 years. And why must I submit the same original trust deed each time instead of only the updates...dont they keep a copy of that? I understand ABSA got fined for their FICA audits. Shame on you ABSA