Account blocked for Fica WITHOUT notification

Absa is ssssooo arrogant they do not have the courtesy to advise you that despite having submitted the required FICA documentation 3 times since August 2015, they have put a block on my account. Surely it's NOT unreasonable to expect someone from ABSA to advise me that they are not competent enough to submit the FICA documentation they have requested despite having sent it 3 times to my supposed personal banker. On phoning the internet banking line after hours to find out what the problem is I am told that I need to contact the FICA dept and am given a telephone number to dial - I ask if they are open now I am told yes - guess what they are NOT. I phone the internet line again and am told they cannot help me. This is TOTALLY unacceptable what right have ABSA got to block my account WITHOUT advising me thereby deciding what I do with MY money, the arrogance astounds me, to make matters worse they are blocking a SARS payment with is due today which means I will incur late payment and penalties charges with SARS. ABSA has NO idea how to treat their clients - have NO concept of customer service and just don't care. WHY do I need to be penalized for their incompetence. Time to change!