Account blocked every 2 days

Absa internet banking and transactional accounts have the worst service I have ever experienced in a company. I have two accounts with them a transactional account that is linked to my money builder account.

I have funds in my account but able keeps blocking my access every two days. I have logged a complaint on Actionline on Friday the 31st August. Called the contact center twice and they refused to assist me as they blocked my ID number within the call center.

Kgomotso the call center consultant, did not assist me and refuse me the opportunity to speak to a manager. He said that they knock off at 4pm and are in a meeting. Therefore cannot assist me and I need to wait on line while they are busy. When asked that a manager call me back he refused and instead insisted to put me through to action line. ( which I was paying for)

I spoke to a consultant at actionline that logged my complaint and unlocked my line. However, this was only for what seems to be one day the 7th September.

When calling complaint at Absa again today as the call center refuses to assist me. My call was routed to cell phone banking that said they cannot assist me. I spoke to Thato the contact center manager who also refused to assist me as I was not at the internet banking department.

She did not want to sent an email to the manger to call me back as per my request but instead decided to transfer me to the internet banking contact center even though I made it clear that they refused to assist me there.

I hate the manner in which they treated me and will never use their bank again or recomend absa to anyone.