MS
Marinda S
1 reviews | Active since Jan 2014
12 Jun 2023, 08:30
Account blocked due to FICA
I am very frustrated with ABSA. I opened my credit card account in November 2022 with all the necessary documents. All of the sudden they decided to block my account as it has not been FICA'd. I sent through all the documents 2 weeks ago with no resolution. I then sent it through again on Friday but still my account is blocked. This is unacceptable as I did submit all the documents when the account was openend.
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Absa's replyOfficial
12 Jun 2023, 08:40Dear Marinda Steenkamp
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***5
Kind regards,
Group Customer Care
Nthabiseng Sibande
Absa's reply12 Jun 2023, 08:40
Official
Dear Marinda Steenkamp
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***5
Kind regards,
Group Customer Care
Nthabiseng Sibande