FP
Francois P

1 reviews | Active since Jan 2011

28 Sept 2015, 17:13

ACCOUNT BILLING WITHOUT BEING ACTIVE

Dear Absa,<br> I have opened an account about two months ago thinking of going back to Absa from my current bank due to banking costs.<br> I have opened a cheque account over the phone by completing an application online. <br> However once again you can't send a card to me I have to go into a bank.<br> I haven't even got time to go into one of your branches due to my busy lifestyle.<br> Firstly I'm billed for an account that I'm not using and for an account that I don't even have a card for to do transactions.<br> So please would you be so kind and close my unused account with immediate effect.<br> I have released that there is a reason why I'm paying more at my current bank for fees, the reason for that is that they are innovative and I receive world class banking surface.<br> With them I was making use of my account in a period of two weeks and I didn't even need to go into one branch of theirs to collect a card or move my beneficiaries.<br> Please be so kind and close my unused but billed cheque account and please don't tell me or repsond to the complaint that I need to go into a branch.<br> <br> Regards,<br> Mr. FJ Du Preez<br>

0
Replies (1)
Absa
Absa's reply29 Sept 2015, 09:19
Official
Hello FrancoisDP,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

Best regards,