Account being blocked due to FICA documents

I have had my account blocked now for the 3rd time since I submitted my FICA documents at Absa Rivonia in late June. I went there to find out what's wrong and was told my documents are in the system and they unblocked my account. Just for it to be blocked some few days later. I decided to call Absa help line and was referred to the Fica department where they told me my proof of residence is outstanding. Meaning that Absa Rivonia didn't push my documents through.<br> <br> I emailed my documents to [Email Removed] on the 28th of July and 3 days later, I received an email telling me that my profile was updated. My account was once more blocked on the 4th of August. I called today and I was surprised to hear that there are issues with my documents because I was told my account was updated meaning there were no issues with the documents I submitted.<br> <br> I am sick and tired to have my account blocked every time now knowing I have submitted my documents. if this happens again, I will just have to close down my account with Absa. It is a very frustrating and annoying experience Absa is making me go through at the moment.