HS
Henry S

1 reviews | Active since Feb 2010

21 Apr 2016, 14:02

Account bad attitude and service

Dear Absa Bank,<br> <br> I've been holding out with you since December 30th in the hopes that you would one day miraculously manage to fica my account so that I once again may have access to my hard-earned salary which I have entrusted and paid you to manage.<br> It is now the end of April and I am still having the same issues.<br> <br> For you information I have been with Absa bank since starting to work and have received little in the way of customer care.<br> <br> I now (sadly) make use of your Glenfair Pretoria branch, who have kept me running back and forth for the last 4 months.<br> The branch manager has not followed up on the issue as committed over the phone, I have not received any feedback from her as promised.<br> <br> I have now called your head office for assistance - and have been told they don't know when I will have access to my account again...<br> <br> Feel free to provide your wonderful basic service again at any point as I would love to be able to put petrol in my car and food on the table again.<br> <br> Regards, your soon to be former client.<br>

0
Replies (1)
Absa
Absa's reply21 Apr 2016, 14:30
Official
Hello cmf826,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.

We sincerely apologize for any inconvenience caused.

Kind regards

Danzig Boyce
Group Customer Care
Absa Bank Ltd