WB
Wilhelm B
1 reviews | Active since Aug 2017
07 Apr 2025, 19:26
Access to my AVF account not working......
I've been trying for 6 months to gain access to my AVF account. I keep receiving instructions to register on the Absa online platform. Yes, but every time, the platform asks me for a 16 digit atm card number, which, I do not have. I havent had an Absa bank account in over a decade. I keep reiterating this in my communications, yet, I receive the same instructions every time without resolve regarding the card number that I dont have. C'mon guys. 6 months?! Can someone assist me please?
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Absa's replyOfficial
08 Apr 2025, 12:54 Dear Wilhelm Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***8 Kind regards, Group Customer Care Vanessa Crowe
Absa's reply08 Apr 2025, 12:54
Official
Dear Wilhelm Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***8 Kind regards, Group Customer Care Vanessa Crowe