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SL
She L

1 reviews | Active since Nov 2020

22 Mar 2024, 16:03

Accepting debi checks without my acceptance

Absa have allowed a mandate to go through on my account for a debicheck I have not accepted for Monday. It is too late for me to go in and suspend this.

I need you to suspend it immediately. I have not made an agreement to accept this debit check

0
Replies (16)
Absa
Absa's reply22 Mar 2024, 16:39
Official
Dear Sherwin, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***0. RegardsGodfrey NdouCustomer Value Management

Best regards,

SL
She L's update22 Mar 2024, 17:06
Reviewer Update
Hi Godfrey

I need this stopped so it does not go off monday
Absa
Absa's reply23 Mar 2024, 10:12
Official
Dear Sherwin, Kindly confirm the amount of the Debi Check.

RegardsGodfrey NdouCustomer Value Management

Best regards,

SL
She L's update23 Mar 2024, 10:48
Reviewer Update
It is from Atlas Finance NPATLAS starts @ R3600 some change
SL
She L's update24 Mar 2024, 09:26
Reviewer Update
Good day has this been sorted
Absa
Absa's reply25 Mar 2024, 07:56
Official
Dear Sherwin, Your request has been sent to the relevant department. I will confirm to you once it has been sorted.

RegardsGodfrey NdouCustomer Value Management

Best regards,

SL
She L's update25 Mar 2024, 08:10
Reviewer Update
Dear Godfrey

The debi has gone through- please urgently reverse it for me.

This was supposed to be suspended on Friday already.

Please assist me urgently - I’m very disappointed
Absa
Absa's reply25 Mar 2024, 08:43
Official
Dear Sherwin, Your request will be sent to the relevant department. I will advise once feedback is received.

RegardsGodfrey NdouCustomer Value Management

Best regards,

SL
She L's update26 Mar 2024, 06:54
Reviewer Update
Very disappointing that this continues to be delayed.

I could not afford that non-mandate going through. Now I am in serious trouble and the order has not been reversed yet.
Absa
Absa's reply26 Mar 2024, 08:26
Official
Dear Sherwin, Your complaint has been escalated to higher management. I will provide feedback soon.

RegardsGodfrey NdouCustomer Value Management

Best regards,

SL
She L's update26 Mar 2024, 09:27
Reviewer Update
Hi Godfrey

I need this done this morning please.

It has passed desperation point
Absa
Absa's reply26 Mar 2024, 12:13
Official
Dear Sherwin, Your complaint has been escalated to higher management. I will provide feedback soon.

RegardsGodfrey NdouCustomer Value Management

Best regards,

SL
She L's update26 Mar 2024, 14:09
Reviewer Update
I am still awaiting resolution…

Please ABSA I need this sorted out immediately.
Absa
Absa's reply26 Mar 2024, 15:45
Official
Dear Sherwin, Your request is noted.

RegardsGodfrey NdouCustomer Value Management

Best regards,

SL
She L's update26 Mar 2024, 15:48
Reviewer Update
Yes please close my account.


Absa
Absa's reply26 Mar 2024, 16:22
Official
Dear Sherwin, Your request has been sent to the relevant department. I will give you an update once it is actioned.


RegardsGodfrey NdouCustomer Value Management

Best regards,