Abysmal lack of customer service

I have a safety deposit box at the Commissioner Street, Boksburg branch and was told that the boxes were being temporarily moved to Kempton Park during renovations. I was also told that when the safety deposit boxes and their contents returned and were housed in the renovated branch I would be informed to check on the contents of the box. My account has been debited during July for the box and yet I have not been contacted by a representative from the branch to inform me that the boxes have been returned. This is an abysmal lack of customer service. Somehow it is acceptable to charge me for the service but it is too much effort for the safety deposit box manager to fulfill their duty and actually bother to call me to check on the contents of the box. I expect a call by Monday COB informing me of the status of the safety deposit boxes and an apology for the appalling lack of customer service.