Abysmal ABSA - Rosebank

We went to close my late mother's account at ABSA Rosebank on 25 September. Even before reviewing our documents, we were told that the closing of estate accounts takes long, and there is one person (a lady called Ayanda) who assists with these matters. Ironically, the lady was not even at her desk at the time, and there were hardly any customers at the branch. We had to go to another branch for assistance. In short, there was an unwillingness to assist because of the 'lengthy process'. We were also told other customers would be impacted if they dealt with us, but there were hardly any customers. When you are unwilling to assist, at least think of a better excuse.